Marking a Client as a No-Show

If a client does not show up for their appointment, you should change the status of the appointment to No-Show in the Appointment Book. Marking missed appointments as no-shows allows you to:

  • Accurately track when clients fail to show up for an appointment, providing your business with the opportunity to book a new appointment in place of the no-show via the MA202: Hours Available to Sell report.
  • Charge a no-show fee that is a configured percentage of the service cost. All no-show appointments appear in the Cancel/No-Show list in the register. In that list, you can select the appointment and process the no-show fee.

Tip: Enable the Automatically mark appointments as no-show option in Appointment Business Preferences to automatically toggle missed appointments to no-shows. You can always manually change the status should the client arrive late.

How do I configure a no-show fee?

The no-show fee percentage can be configured in Appointment Business Preferences.

Can I change the status of a past no-show appointment?

Yes, you can un-no-show an appointment from any time in the past, as long as the appointment has not been checked out. Once a no-show appointment is checked out, the no-show cannot be undone.

Can I hide no-show appointments from the Appointment Book?

Yes! To hide no-show appointments from the Appointment Book, select Filters and deselect Display No Shows.

Can I book a new appointment in place of the no-show appointment?

Yes!  Some notes on booking over a no-show appointment:

  1. Booking a new appointment in the No Show appointment time does not trigger a double-book warning.
  2. The Scan for Opening feature treats the No Show appointment time as bookable.

Do employees receive commission on no-show fees?

For the purpose of employee commissions, the no-show fee essentially becomes the service price, and commission is calculated based on that fee and the employee's regular service commission rate.

To mark a client as a no-show

  1. Open the Appointment Book.
  2. Select the appointment to open the Smart Assistant.
  3. On the Smart Assistant, select No-Show. 

  1. A No Show icon appears in the upper-left corner of the appointment.

Note: You can undo this status by simply selecting No Show a second time, or by selecting a new status in the Smart Assistant.

  1. If there is a no-show fee configured, a pop-up appears asking if you'd like to process the fee now or later.