About Notification Templates

A Notification Template determines the content of an email or text notification. Meevo offers default templates that you can use out-of-the-box, as well as a variety of tags to implement into your custom email and SMS notifications, allowing for dynamic and personalized messaging to clients and employees.

What do the icons mean on the Notification Template search form?

Indicator

Meaning

Custom template that is the default for the listed Communication Type.

System-level default template. Cannot be edited, but can be copied, then edited and saved.

 

What are Notification Types?

Notification Types refer to the events that can trigger a notification. These are the Notification Types for clients and employees.

Note: If an appointment is in an Awaiting Response state (for example, if a confirmation text or email was already sent), the client can send a confirmation reply to any Reminder SMS, and the appointment status will be updated. In addition, Confirmation and Request to Reschedule links can be added to any notification email in Notification Templates.

Client Notification TypesClient Notification Types

  • Appointment Confirmations
  • Appointment Booked
  • Text Opt-in Request
  • 5 Star Ratings
  • Docs & Forms 
  • Appointment Reminders
  • Text Opt In Confirmation
  • Appointment Reschedule Requested
  • Appointment Edited
  • Appointment Cancelled
  • Referral Thank You
  • Arrival Instructions
  • Appointments No-Showed
  • Product Purchase Reminder
  • Self Pay - Initial
  • Self Pay - Reminder
  • Wait List - Opening Available
  • Wait List - Pending Removed
  • MeGo Welcome

Employee Notification TypesEmployee Notification Types

  • Appointment Confirmed
  • Appointment Booked
  • Appointment Canceled
  • Appointment Edited
  • Appointment Reschedule Requested
  • Appointment Has Been Cancelled
  • Docs and Forms Submitted
  • Specific Product is Sold

How do I create and assign Notification Templates?

A location can create Notification Templates and assign them as default scheduled and/or immediate templates.

How do Business Types impact Notification Templates?

When you create a Notification Template, you also define a Business Type. The Business Type you select on the Notification Template form determines the locations that can see and use the notification.

Are there any tips on creating Notification Templates?

Click here to see tips for creating text message templates.Click here to see tips for creating text message templates.

  1. All text message notifications should include: Reply STOP to end as a reminder to clients that they can end text message notifications at any time.
  2. When creating a template that requires a client response, such as a Confirmation, be sure to include information that conveys to the client the following acceptable responses: Yes=confirm, No=Reschedule, or reply Stop to end.
  3. Text notifications do not support third-party shortened links; messages that contain those links will be filtered out by Twilio, our carrier.

Click here for tips on creating email message templates.Click here for tips on creating email message templates.

  1. Confirmation links should contain the ConfirmURL tag, along with the following HTML:
    <a href ="{ConfirmUrl}">Enter the link text here</a>
  2. Request rescheduling/cancellation links should contain the CancelURL tag, along with the following HTML:
    <a href ="{CancelUrl}">Enter the link text here</a>
  3. All email notifications should include the Email Unsubscribe tag, which should appear in the footer of the message.