Resolving Errors in Aveda Purchase Orders

If Aveda's system had an issue processing any of the products listed on the Purchase Order, you will receive a pop-up alert that not all products were submitted to Aveda, and an alert icon    will appear beside the product line in the PO. The alert icon indicates that this product was not added to the Purchase Order on Aveda's side.

1. Select the alert beside the product line in the PO.
   
   
2. The alert explains why that particular item was removed from the PO on Aveda's side.

• Product is not yet available to be added to regular Purchase Orders and has been removed from your order in Empowered Ordering. This message indicates that Aveda carries the product, but it is not yet available for sale.
• Product has been discontinued and is no longer available.
• Product not found and has been removed from your order in Empowered Ordering. Please contact Aveda for further assistance.

3. If your Purchase Order has alerts as shown above, you have two paths to resolution:

• Remove the items in question from your Meevo Purchase Order to ensure that Meevo's PO matches Aveda's final PO.
• In Aveda Empowered Ordering, search for and, if they are available, manually add the items in question so that Meevo's PO matches Aveda's final PO.